Help center

Support

Choose a product or contact Red Rat in Hat support.

Support workflow illustration

Preparation

Before contacting support

To help us assist you faster, please have the following information ready.

Device and platform

Device model, operating system and app store

App

The app name and version

Reason for contacting us

Describe your question or suggestion. For an error, include the steps to reproduce it.

Screenshots or screen recording

Visuals help us understand the issue better

Purchase transaction ID

For Pro or restore issues